Eswatini yesterday unveiled the Government in Your Hand (GIYH) mobile application, which it says puts key public services directly in the hands of citizens.
The event was held in partnership with the Eswatini Revenue Service (ERS), which also introduced the ERS TaxPal App, a digital solution to modernise tax and customs services.
The ceremony was attended by minister of finance Neal Rijkenberg, who commended the ambition and teamwork of government institutions in advancing citizen-centred digital innovations.
Savannah Maziya, minister of ICT, addressed the rationale behind the launch, saying: “We are restoring the dignity of emaSwati by collapsing barriers of time, distance, and cost — and bringing Government services to the hands of the people.
“This is not just a mobile App — it is a transformation of how Government serves.
“This App is a game-changer. It brings government closer. It saves time. It cuts costs. It removes barriers. Most importantly, it restores dignity.
“At its heart, it is a simple but transformative idea: that every liSwati should be able to access public services with ease, without long queues, lost time, or unnecessary costs.”
Minister Maziya said through the GIYH mobile App, emaSwati can check the status of their IDs, passports, and travel documents.
Also, citizens can register a business name, pay for vehicle licences using Mobile Money, and access educational financing information, she said.
“These services are just the beginning. Every six months, we will be adding more services, building a comprehensive, one-stop platform for all Government services," Maziya said.
She continued: "The government of Eswatini remains committed to ensuring digital inclusion, transforming public service delivery, bridging the digital divide, empowering the young or old and differently abled and creating jobs through innovation. Through GIYH, we are making technology work for the people not the other way around."
Meanwhile, minister Rijkenberg congratulated the ERS commissioner general and his colleagues for constantly finding new ways to make compliance easier.
Rijkenberg said: “I also commend my colleague, the Hon. Minister of ICT, Savannah Maziya, for delivering the Government in Your Hand App, an interface that will soon host key government services in one secure place. Together, these platforms will give taxpayers and citizens an experience that is fast, transparent, and convenient, a living showcase of Nkwe in action."
The Nkwe Declaration is an initiative by the Eswatini government, which underscores its commitment to sustainable development across various sectors.
Brightwell Nkambule, the ERS commissioner general, commented: “Digitalisation is not merely about adopting new technology; it is about reimagining how we serve. It’s about building trust by making compliance simple, fair, and accessible to all.”
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