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Data-first AI: The next frontier in optimising services that drives efficiency

Dale Buckett, CEO and Executive Director of Intelo talks data, disruption and AI in the market.
Dale Buckett
By Dale Buckett, CEO and Executive Director, Intelo talks data.
Johannesburg, 26 May 2025
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Dale Buckett, CEO and Executive Director of Intelo talks data.

Traditional ICT solutions are up against the ceiling for public sector institutions. Rigid infrastructure, isolated data silos and high maintenance costs create diminishing returns and stifle innovation. 

As Gartner has pointed out regularly, legacy systems act as barriers to business agility and digital transformation, often inhibiting how companies can meet the new requirements such as scalability and adaptability.

These legacy systems are designed to process transactions, not generate insights, and they consume budgets and data without delivering strategic value. 

There is a growing need for many institutions to move beyond the collection and storage of data towards agile intelligence that delivers value without headaches or security risks.

The other challenge is that many institutions are thirsty for insights but their systems aren’t capable of extracting the true value from their data. 

These institutions need solutions that allows them to dig deeper into their data and make it speak clearly. And this requires going beyond conventional approaches to data intelligence. 

Instead of simply following a predictable pattern, extracting data from source systems, transforming it in a centralised warehouse and then attempting to apply intelligence, Intelo focuses on intelligent solutions that meet data where it lives, adapting to its structure and delivering insights in real time. 

Intelo wholly owned subsidiary of the ITNA group, has built a foundation on rock-solid ICT services provided to more than 80 municipalities across South Africa, handling everything from critical infrastructure to disaster recovery, and the lessons learned have allowed the company to build something uniquely relevant for the financial services sector and many other enterprise markets.

Now as Intelo expands into new industries, we understand that the conventional route to data orchestration creates multiple problems that include security vulnerabilities during transfer, duplication that wastes storage, and analytics that grow stale as source data evolves. “Intelo’s unconventional route prioritises data and AI by flipping the thinking on its head” states Dale.

Your data stays home – instead of expensive, risky migrations, data interrogation is brought directly into your existing environments. Leveraging AI on top of this to drive insights and efficiency.

Barriers become bridges – connections are built between legacy systems, APIs, documents and databases to establish a unified intelligence layer. Deloitte’s 2024 report found that AI has the potential to reduce credit card delinquency, improve corporate and transaction banking, and increase productivity by up to 27%. By applying AI throughout the business, companies can reduce inefficiencies, capture hidden costs, and remove bottlenecks. It opens the door for financial institutions and many enterprises to explore new financial models to serve their business while saving on unnecessary costs and reducing waste.

Speed without bureaucracy – solutions designed to deliver immediate value within compliance and regulatory responsibilities. As financial services companies race challenging regulatory hurdles and so data and AI solutions need to be tackled in a different way to ensure that compliance remains a priority. Solutions must be designed to analyse your data within your existing security perimeters, removing the risk of sensitive information ever leaving a controlled environment and keeping compliance intact.

Market institutions leading the next wave understand that AI isn’t a destination – it’s a route to optimisation and intelligence that delivers measurable outcomes while respecting data sovereignty. By focusing on where data already lives – in businesses’ systems, security frameworks and operational processes – one can eliminate the traditional roadblocks inhibiting the integration of AI.

At Intelo, we believe that data is the bedrock of any successful AI initiative. Our approach is to first and foremost empower organisations to harness the full potential of their data assets. Only then can we effectively layer AI to unlock transformative insights and drive unprecedented efficiency. This data-first philosophy is what truly differentiates Intelo and enables us to deliver sustainable value to our clients.

As Intelo become increasingly immersed in the needs of the organisations, our solutions remain agile and relevant, bringing intelligence to data without disruption. The future is easy to reach, especially with the right strategic partner that ensures you have the answers to questions you haven’t asked yet. 

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