Cameroon’s telecommunications regulator has launched an aggressive quality-control campaign in response to a renewed wave of complaints about poor call and Internet services across the country.
The Telecommunications Regulatory Board (TRB) recently deployed technical teams nationwide to inspect MTN, Orange, Camtel and IHS Towers’ compliance with service obligations. The TRB has been testing coverage and service quality for voice, SMS, and data.
The move comes after users in major cities like Yaounde and Douala, and remote regions in the north of the country, raised concerns about interrupted calls, poor audio quality, and unstable internet connections.
Since last week, fresh rounds of inspections have been underway in the East, Adamawa, North, and Far North regions of the country. The checks cover both urban centres and strategic road networks.
Tests conducted in Bertoua and Ngaoundere revealed mixed performances, with some areas recording weak or unstable coverage across 2G, 3G, and 4G technologies.
According to TRB, the campaign has four key objectives: verify operators’ compliance with their contractual obligations; identify underperforming zones; institute corrective measures; and ensure equitable regulation across the country.
Beyond the field tests, the regulator is also investigating deeper structural causes of poor network quality. These include: internal failings in operators’ network management; radio-frequency interference; and external disruptions, such as fibre cuts and power supply shortages.
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