Executives at Barclays Zimbabwe have downplayed any potential impact to business as a result of the exit of its parent company from Africa, and said it will continue to focus on the integration of telecommunications and banking as part of its digitalisation process.
The bank has revamped its internet and mobile banking platforms, and has also confirmed it will allow customers to open accounts through mobile devices.
This week the bank suffered a setback after its parent company, London-based Barclays PLC, confirmed its intention to withdraw from Africa.
Executives at Barclays Zimbabwe said "nothing changes today as a result of this announcement", adding that they were certain the bank "will manage this process" and continue with operations.
"We recently launched Cashsend on mobile banking platforms, Cashback on Point of Sale, Box Office and DSTV payments on Internet Banking," Barclays Zimbabwe stated.
In addition to easing transaction processing and account opening through integration of internet and mobile banking into its operations, Barclays Zimbabwe has also refurbished two branches, giving them a more modern face-lift.
"As a way of enhancing our customer experience we are currently in the process of rolling our paperless transactions in all our branches with a unique signature pad as well as opening accounts remotely on iPad," the company added.
Amid fierce competition from telecom companies offering mobile money platform services, local banks continue to digitalise their operations in a bid to lower costs.
Steward Bank, a bank owned by Econet Wireless, is offering micro loans and savings accounts through the EcoCash mobile money platform that now has about 5 million registered subscribers.
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