Aspect Software has revealed Stephen Ball as its new Senior Vice President (SVP) of Europe & Africa. Ball will spearhead Aspect's ambitious plans to increase its cloud contact centre market share in the region according to the company.
Aspect Software added that the appointment would be effective immediately.
Ball was most recently employed by global telecoms brand CenturyLink with a history of senior roles at Computacenter, Orange Business Services and EMC. He is also armed with over 25 years' experience in sales and general management leadership in the technology space according to a statement by Aspect Software.
"He brings a broad and diverse understanding of the different enterprise markets. Prior to CenturyLink, Ball was regional head of Hitachi Data Systems, where he was responsible for the transformation and restructuring of the business, succeeding in driving growth and market share."
Ball's appointment will also see him work with Aspect's senior leadership team, headed up by CEO Stewart Bloom, to create a brand new regional vision.
Commenting on his appointment and why he decided to move to Aspect, Ball described some of the reasons for his decision to move to Aspect Software.
"I was attracted to Aspect for three reasons: a world-class global leadership team with clear passion, drive and vision; an already successful business, yet with plenty of potential for growth, and finally, a wide remit for a leader to shape the future of the regional theatre.
Ball also said that the influence of customer engagements will no longer be following his appointment.
"We want to be the number one name on everyone's lips when it comes to making the transition from providing customer service, to creating exceptional – and profitable – customer experiences,"
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