Generative artificial intelligence (AI) tools are now actively used by 72% of Standard Bank Group employees, with 87 specific use cases approved across the organisation.
The technology adoption is supported by cloud infrastructure, with 78% of the group's migratable compute now hosted in the cloud.
"The group's AI-enabled recommendation capabilities have supported more than 10 million personalised client interactions," says Sim Tshabalala, CEO of Standard Bank Group.
Standard Bank ranked first in Africa and second overall across the Middle East and Africa region in the Evident AI Index for Banks.
For the six-month period, the group recorded headline earnings growth of 10% to R26.1 billion, delivering a return on equity of 19.8%.
"Credit impairment charges were lower, supported by a resilient macroeconomic environment, while costs remained well managed," says Tshabalala.
Electronic payment values increased 11% domestically and 7% across cross-border channels. Standard Bank maintained a 30% market share in cross-border payments in SA and 19% across the broader continent.
The group's active client base expanded to 19.5 million. Targeted initiatives in SA drove a 9% increase in digital retail clients, pushing the proportion of transactional clients operating digitally to 69%.
South African operations contributed R13.4 billion (51%) to group headline earnings, while the Africa Regions franchise generated R10.4 billion (40%).
The top eight continental contributors were Angola, Ghana, Kenya, Mauritius, Mozambique, Nigeria, Uganda and Zambia.
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