Local financial services industry finds improvements in customer experience significantly boost business outcomes

Financial service organisations have had no choice but to take up new technologies.


Le besoin en centre de contact en tant que service s'accélère avec l'explosion de la transformation digitale

Cela pousse les centres de contact traditionnels à adopter des solutions basées sur le cloud, telles que les centres de contact en tant que service (ou CCaaS, de l’anglais Contact Center as a Service).

Infobip acquires the status of a trusted partner of the GSMA, as part of its 'Identity Revenue Acceleration' initiative
GSMA announces that Infobip, a global specialist in cloud communications, has been awarded the status of a trusted partner.
Sep 4, 2020
Infobip South Africa partners with Praekelt Consulting - bolstering customer communication through their Partner Connect Programme
Praekelt designs and builds human-centred digital interfaces that leverage technology to transform businesses.
Aug 17, 2020
One Equity Partners to make strategic investment in Infobip, a global “Communications Platform as a Service” leader
This is the first outside capital raised by Infobip’s visionary founders, achieving a unicorn valuation with one of the largest European software Series A rounds in recent years
Aug 4, 2020
Jul 21, 2020

Infobip delivers omnichannel solution to youth employment accelerator

Infobip has delivered an omnichannel solution to Harambee Youth Employment Accelerator.

Jul 9, 2020

Kenya leverages holistic communication solutions in order to stay ahead of the curve during 4IR

In East Africa, and Kenya specifically, there is a move towards data-driven communication.

Francophone Africa looks to chatbots for call centre cost efficiency and better Customer Experience
As chatbots become more refined, cheaper and easier to deploy, an increasing number of companies recognise the benefits.
Jun 5, 2020
May 26, 2020

SA’s healthy appetite for chatbots set to continue

There is strong adoption of chatbots by organisations across various industry sectors in South Africa.

May 18, 2020

South Africa sees boost in the uptake of CCaaS

Traditional contact centres are having to adapt quickly and many are turning to cloud based solutions, in particular Contact Centre as a Service (CCaaS).

May 11, 2020

Contact Centre as a Service gaining traction among Kenyan SMEs

As it offers scalability as and when the operational needs of an enterprise change says Infobip Africa.

Apr 16, 2020

Nigerian businesses set to harness the power of WhatsApp

In Nigeria, the potential market for WhatsApp Business API is significant.

Premium Coupon Service now available across the globe
In 2014 there have been around 550 million mobile phone coupon users and according to Juniper Research the number will increase to 1.05 billion users by the year 2019.
Apr 28, 2016
Sep 28, 2015

Centili Launches One-Tap Mobile Billing On Vodacom

Carrier biller Centili has launched one-click WAP payments flow on Vodacom in South Africa.

Nov 11, 2014

Infobip's business messaging solution

Infobip will be presenting it at AfricaCom.

Nov 7, 2014

Infobip reaches new data security milestone

Infobip's cloud platform benefits from €1.8 million investment to protect user data as company expands its security compliance.

Aug 22, 2014

Infobip Extends 2-Way SMS Messaging Coverage to 40 Countries

National numbers and short codes available to engage billions of mobile users across global markets including US, Brazil, China, Russia and South Africa

May 30, 2014

Infobip to introduce its enterprise messaging solution at tech Demo Africa

Marko Skomersic to give a detailed presentation on the innovative end-to-end messaging technology

May 16, 2014

Johannesburg announced as Infobip's hub

South African HQ to become the permanent centre of operations in the wider region.