Infobip to improve customer satisfaction with Dialogflow integration through partnership with Google Cloud
Ensuring data protection is part of the customer experience
We are seeing a shift, with the Chief Information Security Officer (CISO) community increasingly pushing back against traditional organisational structures says Imraan Kharwa, Data Protection Officer at Infobip.
The right technology and strategy will drive cross-border e-commerce in Africa
Infobip Key Accounts Executive Loren Lubanga set the scene by outlining Africa’s thriving e-commerce markets – South Africa, Nigeria and Kenya.
Infobip Nigeria receives two accolades at the high-profile annual Tech Innovation Awards
Company has won two awards at the prestigious 6th annual Tech Innovation Awards, held at the Lagos Oriental Hotel last week.
Infobip and Smartz Solutions partnership continues to create and manage seamless global communication experiences for customers
Infobip is proud to celebrate six years of partnership with Smartz Solutions.
Infobip builds an integration for HubSpot to enhance customer experience
Integration helps HubSpot’s clients connect with their customers on the right channel at the right time to increase loyalty.
Infobip completes Peerless Network acquisition strengthening its U.S. and global offer
Global cloud communications platform creates one-stop shop for omnichannel communications helping businesses make more meaningful connections with customers in 190 countries.
Infobip scoops Business Efficiency Solutions Provider of the Year award at 13th Annual Beacon of ICT Awards
The Beacon of ICT Awards celebrates the top performers in Nigeria's ICT sector, giving recognition to best practices and outstanding contributions.
Nigeria’s Military Pensions Board deploys Infobip’s chatbot over WhatsApp API solution
Case study: Nigeria’s Military Pensions Board deploys solution to enhance communication with beneficiaries.
DIOR Beauty launch industry-first WhatsApp campaign with global influencer Jisoo
Dior has collaborated with global communications platform Infobip to release this innovative omni-channel experience.
Organisations need to invest in digital, customer-facing technology to secure success
Customer-centric digital transformation projects can increase digital maturity and deliver more value.
Infobip integrates SMS and WhatsApp Notifications into Adobe Commerce
Infobip’s CPaaS extension helps organisations and enterprises vastly improve customer experience and boost loyalty with the addition of popular communications channels.
Infobip scoops Service Provider Of The Year Award at inaugural WASPIES Awards
The WASPIES is a peer recognition awards ceremony and networking event that celebrates the association’s members.
Infobip’s omnichannel solutions enable Kenya’s Stima Sacco to offer a superior customer experience and lower costs
Platform enables the organisation to enhance customer engagement and thus improve customer experience.
Infobip provides chat banking solution to Fintech start-up Afridig Wallets to drive affordable financial inclusion
Infobip has implemented a WhatsApp-based chat banking solution for Fintech start-up Afridig Wallets.
Ocular Technologies partners with Infobip to enrich its customer engagement offering with WhatsApp for Business API
Johannesburg-based company empowered with WhatsApp for Business Application Programming Interface (API) capabilities.
Infobip’s WhatsApp for Business API and Moments solution help Beiersdorf Nivea Nigeria
The implementation of Infobip’s WhatsApp for Business API and Moments solution empowered Beiersdorf Nivea Nigeria to engage with its end users directly and seamlessly.
Juniper Research ranks Infobip Leader in Mobile Messaging space
Study assesses the capacity and capability, product positioning - including size of operations - financial performance, and sophistication of messaging solutions of 20 prominent vendors.
Infobip Nigeria honoured as the best Communication Solution Provider of the Year at two Awards ceremonies
Infobip Nigeria received the Outstanding Business Communication Solution Provider of the Year award
Leveraging data and analytics to improve customer engagement in Kenya’s financial services industry
Customers are expecting interactions that are informed by insights into their preferences and behaviour.
Infobip donates communications platform to Laerskool Leondale
The communication platform will enable the school to seamlessly communicate with students, parents, and staff more cost-effectively and efficiently.
Kenya’s fast-growing eCommerce industry is leveraging an omnichannel retail approach to enhance CX and drive growth
In 2017, Nigeria, South Africa and Kenya accounted for more than half of all online shoppers in Africa.
Kenya’s HFC bank takes up Infobip’s WhatsApp banking solution to extract maximum value from its digital platform
Infobip deployed a WhatsApp Business API and SMS banking solution at Kenya’s HF Group Plc’s banking subsidiary HFC, which sought to improve customer interaction and increase the number of transactions on its digital banking platform.
Connectivity matchmaker Pindrop adopts Infobip’s WhatsApp Business API solution
Staff can now interrogate the Pindrop systems and report on the connectivity options available to them at their locations. This engagement can be managed centrally.
Arifu-SOMO educational partnership adopts Infobip’s WhatsApp Business API solution to train entrepreneurs in Africa
Infobip has delivered a WhatsApp for Business API solution to a Kenya-based educational partnership – Arifu-SOMO.
Ubongo drives deeper engagement via Infobip’s WhatsApp solution
Ubongo creates localised and multi-platform educational media that reaches millions of families through accessible technologies.
Local financial services industry finds improvements in customer experience significantly boost business outcomes
Financial service organisations have had no choice but to take up new technologies.
Le besoin en centre de contact en tant que service s'accélère avec l'explosion de la transformation digitale
Cela pousse les centres de contact traditionnels à adopter des solutions basées sur le cloud, telles que les centres de contact en tant que service (ou CCaaS, de l’anglais Contact Center as a Service).
Organisations must harness the power of a UCX to meet modern customer demands
The essence of a UCX is that customers must be able to use any communication channel they choose, on their terms.
West African businesses should embrace mobile authentication for security and improved CX
According to an Accenture report published in 2019, the total value at risk of cybercrime over the next five years is an estimated $5.2 trillion.
Infobip Extends 2-Way SMS Messaging Coverage to 40 Countries
National numbers and short codes available to engage billions of mobile users across global markets including US, Brazil, China, Russia and South Africa