Infobip launches ShiftMag, a digital magazine to reach the developer community globally
IDC MarketScape names Infobip as a Leader in the Communications Platform as a Service for the second time
Global cloud communications platform Infobip has been named a Leader in the IDC MarketScape Worldwide Communications Platform as a Service (CPaaS) 2023 Vendor Assessment (doc #US50607923, May 2023).
Fawry partners with Infobip to enhance electronic payment services
Fawry, the leading payments and fintech company in Egypt, has partnered with Infobip, a global cloud communications platform, to enable payments through META channels.
Peerless Network, an Infobip Company, Adds Four Markets Expanding Network’s Reach
Infobip finalised its acquisition of Peerless Network in mid 2022.
Infobip launches Conversational Everything Blueprint to help brands meet evolving customer preferences and the growing popularity of chat apps
The conversational future is now, and customers are looking for quick, easy, and meaningful interactions with the brands of their interest on their familiar channel, says Tonko Šarac, Director of Go To Market at Infobip.
Infobip scoops excellence award at the WASPIES
Hosted by WASPA, the WASPIES is a peer recognition awards ceremony and networking event that celebrates the association’s members by recognising those that make stellar contributions to the industry.
New research reveals the growing prevalence of “conversational everything” for customer communications
Infobip data from more than 449 billion interactions in 2022 shows conversational experience is becoming more popular across all forms of customer communication, from sales to customer support.
Infobip partners with Hagens to help HM Engenharia reduce costs, boost sales, and increase customer loyalty in the real estate sector
Infobip’s partnership with Hagens enables HM Engenharia to digitise its business model and embed agility and personalisation throughout the customer journey.
Breaking down barriers to voter engagement: The success story of Infobip and Yiaga Africa
Partnership to implement an innovative WhatsApp conversational chatbot solution to better connect with, and educate voters across the country.
Women presence is growing in technology industries
... with careers aligned to the personal goals of female professionals, as is the case at Infobip.
Infobip launches live video support to help businesses resolve customer queries more quickly
New feature helps businesses diagnose and resolve customer issues quickly by enabling video calls through a simple URL.
Infobip ranked as the leading CPaaS vendor by Juniper Research
Global cloud communications platform Infobip has been ranked as the number one Communications Platform as a Service (CPaaS) provider by tech analyst Juniper Research.
Five most significant trends in customer experience and omnichannel communications for 2023
Infobip says according to global market research firm Forrester better customer experience leads to higher revenue growth.
Q&A: The state of ICT in Nigeria
Olatayo Ladipo-Ajai, Country Manager at Infobip Nigeria explains why the rise of the tech-savvy customer calls for humanised digital customer engagement.
Research shows the global popularity of SMS 30 years after the first message
Data from more than 153 billion communications interactions on Infobip’s platform shows the vital role SMS plays in helping businesses and customers interact with each other globally.
Infobip to improve customer satisfaction with Dialogflow integration through partnership with Google Cloud
Infobip’s innovative omnichannel communications platform will now be available to organisations that use Dialogflow to create conversational experiences with users on their preferred channels and improve user satisfaction.
Ensuring data protection is part of the customer experience
We are seeing a shift, with the Chief Information Security Officer (CISO) community increasingly pushing back against traditional organisational structures says Imraan Kharwa, Data Protection Officer at Infobip.
The right technology and strategy will drive cross-border e-commerce in Africa
Infobip Key Accounts Executive Loren Lubanga set the scene by outlining Africa’s thriving e-commerce markets – South Africa, Nigeria and Kenya.
Infobip Nigeria receives two accolades at the high-profile annual Tech Innovation Awards
Company has won two awards at the prestigious 6th annual Tech Innovation Awards, held at the Lagos Oriental Hotel last week.
Infobip and Smartz Solutions partnership continues to create and manage seamless global communication experiences for customers
Infobip is proud to celebrate six years of partnership with Smartz Solutions.
Infobip builds an integration for HubSpot to enhance customer experience
Integration helps HubSpot’s clients connect with their customers on the right channel at the right time to increase loyalty.
Infobip completes Peerless Network acquisition strengthening its U.S. and global offer
Global cloud communications platform creates one-stop shop for omnichannel communications helping businesses make more meaningful connections with customers in 190 countries.
Infobip creates a new digital experience for all tennis fans
As the tournament’s technology partner, Infobip has created one of the first tennis tournament chatbots.
Omdia ranks Infobip as leader in CPaaS Universe Report
Global report presents an in-depth review of the market using Omdia’s forecasting and enterprise insights survey data.
Infobip scoops Business Efficiency Solutions Provider of the Year award at 13th Annual Beacon of ICT Awards
The Beacon of ICT Awards celebrates the top performers in Nigeria's ICT sector, giving recognition to best practices and outstanding contributions.
Nigeria’s Military Pensions Board deploys Infobip’s chatbot over WhatsApp API solution
Case study: Nigeria’s Military Pensions Board deploys solution to enhance communication with beneficiaries.
DIOR Beauty launch industry-first WhatsApp campaign with global influencer Jisoo
Dior has collaborated with global communications platform Infobip to release this innovative omni-channel experience.
Organisations need to invest in digital, customer-facing technology to secure success
Customer-centric digital transformation projects can increase digital maturity and deliver more value.
Infobip obtains Zambia licence, opening new possibilities in the SADC region
Market is key to its expansion and servicing of the Southern African Development Community (SADC) region.
Infobip integrates SMS and WhatsApp Notifications into Adobe Commerce
Infobip’s CPaaS extension helps organisations and enterprises vastly improve customer experience and boost loyalty with the addition of popular communications channels.
Infobip scoops Service Provider Of The Year Award at inaugural WASPIES Awards
The WASPIES is a peer recognition awards ceremony and networking event that celebrates the association’s members.
Infobip’s omnichannel solutions enable Kenya’s Stima Sacco to offer a superior customer experience and lower costs
Platform enables the organisation to enhance customer engagement and thus improve customer experience.
Infobip provides SMS and USSD platforms to Nigerian Fintech software provider AppZone
AppZone looks to expand further on the continent
Infobip provides chat banking solution to Fintech start-up Afridig Wallets to drive affordable financial inclusion
Infobip has implemented a WhatsApp-based chat banking solution for Fintech start-up Afridig Wallets.
Ocular Technologies partners with Infobip to enrich its customer engagement offering with WhatsApp for Business API
Johannesburg-based company empowered with WhatsApp for Business Application Programming Interface (API) capabilities.
Infobip recognised as Established Leader in Juniper’s Competitor Leaderboard for CPaaS
Company placed top for breadth and range of product as well as capacity.
Infobip’s WhatsApp for Business API and Moments solution help Beiersdorf Nivea Nigeria
The implementation of Infobip’s WhatsApp for Business API and Moments solution empowered Beiersdorf Nivea Nigeria to engage with its end users directly and seamlessly.
Juniper Research ranks Infobip Leader in Mobile Messaging space
Study assesses the capacity and capability, product positioning - including size of operations - financial performance, and sophistication of messaging solutions of 20 prominent vendors.
Infobip Nigeria honoured as the best Communication Solution Provider of the Year at two Awards ceremonies
Infobip Nigeria received the Outstanding Business Communication Solution Provider of the Year award
New VP Global Marketing joins Infobip Group's Executive Leadership Team
leader Maria Inès Carrelli to the Board of Directors as Vice President of Global Marketing.
Leveraging data and analytics to improve customer engagement in Kenya’s financial services industry
Customers are expecting interactions that are informed by insights into their preferences and behaviour.
Infobip donates communications platform to Laerskool Leondale
The communication platform will enable the school to seamlessly communicate with students, parents, and staff more cost-effectively and efficiently.
Kenya’s fast-growing eCommerce industry is leveraging an omnichannel retail approach to enhance CX and drive growth
In 2017, Nigeria, South Africa and Kenya accounted for more than half of all online shoppers in Africa.
Kenya’s HFC bank takes up Infobip’s WhatsApp banking solution to extract maximum value from its digital platform
Infobip deployed a WhatsApp Business API and SMS banking solution at Kenya’s HF Group Plc’s banking subsidiary HFC, which sought to improve customer interaction and increase the number of transactions on its digital banking platform.
Connectivity matchmaker Pindrop adopts Infobip’s WhatsApp Business API solution
Staff can now interrogate the Pindrop systems and report on the connectivity options available to them at their locations. This engagement can be managed centrally.
Arifu-SOMO educational partnership adopts Infobip’s WhatsApp Business API solution to train entrepreneurs in Africa
Infobip has delivered a WhatsApp for Business API solution to a Kenya-based educational partnership – Arifu-SOMO.
Ubongo drives deeper engagement via Infobip’s WhatsApp solution
Ubongo creates localised and multi-platform educational media that reaches millions of families through accessible technologies.
Local financial services industry finds improvements in customer experience significantly boost business outcomes
Financial service organisations have had no choice but to take up new technologies.
Le besoin en centre de contact en tant que service s'accélère avec l'explosion de la transformation digitale
Cela pousse les centres de contact traditionnels à adopter des solutions basées sur le cloud, telles que les centres de contact en tant que service (ou CCaaS, de l’anglais Contact Center as a Service).
Infobip delivers omnichannel solution to youth employment accelerator
Infobip has delivered an omnichannel solution to Harambee Youth Employment Accelerator.
Kenya leverages holistic communication solutions in order to stay ahead of the curve during 4IR
In East Africa, and Kenya specifically, there is a move towards data-driven communication.
SA’s healthy appetite for chatbots set to continue
There is strong adoption of chatbots by organisations across various industry sectors in South Africa.
South Africa sees boost in the uptake of CCaaS
Traditional contact centres are having to adapt quickly and many are turning to cloud based solutions, in particular Contact Centre as a Service (CCaaS).
Contact Centre as a Service gaining traction among Kenyan SMEs
As it offers scalability as and when the operational needs of an enterprise change says Infobip Africa.
Organisations must harness the power of a UCX to meet modern customer demands
The essence of a UCX is that customers must be able to use any communication channel they choose, on their terms.
West African businesses should embrace mobile authentication for security and improved CX
According to an Accenture report published in 2019, the total value at risk of cybercrime over the next five years is an estimated $5.2 trillion.
Nigerian businesses set to harness the power of WhatsApp
In Nigeria, the potential market for WhatsApp Business API is significant.
Centili Launches One-Tap Mobile Billing On Vodacom
Carrier biller Centili has launched one-click WAP payments flow on Vodacom in South Africa.
Infobip reaches new data security milestone
Infobip's cloud platform benefits from €1.8 million investment to protect user data as company expands its security compliance.
Infobip Extends 2-Way SMS Messaging Coverage to 40 Countries
National numbers and short codes available to engage billions of mobile users across global markets including US, Brazil, China, Russia and South Africa
Infobip to introduce its enterprise messaging solution at tech Demo Africa
Marko Skomersic to give a detailed presentation on the innovative end-to-end messaging technology
Johannesburg announced as Infobip's hub
South African HQ to become the permanent centre of operations in the wider region.