4:10

Ensuring data protection is part of the customer experience

We are seeing a shift, with the Chief Information Security Officer (CISO) community increasingly pushing back against traditional organisational structures says Imraan Kharwa, Data Protection Officer at Infobip.

4:00
Oct 11, 2022

The right technology and strategy will drive cross-border e-commerce in Africa

Infobip Key Accounts Executive Loren Lubanga set the scene by outlining Africa’s thriving e-commerce markets – South Africa, Nigeria and Kenya.

2:50
Sep 28, 2022

Infobip Nigeria receives two accolades at the high-profile annual Tech Innovation Awards

Company has won two awards at the prestigious 6th annual Tech Innovation Awards, held at the Lagos Oriental Hotel last week.

1:50
Aug 24, 2022

Infobip builds an integration for HubSpot to enhance customer experience

Integration helps HubSpot’s clients connect with their customers on the right channel at the right time to increase loyalty.

3:30

Infobip completes Peerless Network acquisition strengthening its U.S. and global offer

Global cloud communications platform creates one-stop shop for omnichannel communications helping businesses make more meaningful connections with customers in 190 countries.

2:30
Jul 25, 2022

Infobip creates a new digital experience for all tennis fans

As the tournament’s technology partner, Infobip has created one of the first tennis tournament chatbots.

ChatFin: Expedited license renewal process with a Whatsapp Chatbot
ChatFin, a solution, application and investment provider in the financial services industry, identified a gap in the market to offer a digital intermediary service for vehicle owners.
08 Jun 2022
2:10
May 31, 2022

Omdia ranks Infobip as leader in CPaaS Universe Report

Global report presents an in-depth review of the market using Omdia’s forecasting and enterprise insights survey data.

1:50
May 30, 2022

Infobip scoops Business Efficiency Solutions Provider of the Year award at 13th Annual Beacon of ICT Awards

The Beacon of ICT Awards celebrates the top performers in Nigeria's ICT sector, giving recognition to best practices and outstanding contributions.

4:10
May 25, 2022

Nigeria’s Military Pensions Board deploys Infobip’s chatbot over WhatsApp API solution

Case study: Nigeria’s Military Pensions Board deploys solution to enhance communication with beneficiaries.

2:20
May 10, 2022

DIOR Beauty launch industry-first WhatsApp campaign with global influencer Jisoo

Dior has collaborated with global communications platform Infobip to release this innovative omni-channel experience.

3:00
May 5, 2022

Organisations need to invest in digital, customer-facing technology to secure success

Customer-centric digital transformation projects can increase digital maturity and deliver more value.

1:40
Apr 1, 2022

Infobip obtains Zambia licence, opening new possibilities in the SADC region

Market is key to its expansion and servicing of the Southern African Development Community (SADC) region.

2:10
Mar 30, 2022

Infobip integrates SMS and WhatsApp Notifications into Adobe Commerce

Infobip’s CPaaS extension helps organisations and enterprises vastly improve customer experience and boost loyalty with the addition of popular communications channels.

2:30
Mar 17, 2022

Infobip scoops Service Provider Of The Year Award at inaugural WASPIES Awards

The WASPIES is a peer recognition awards ceremony and networking event that celebrates the association’s members.

4:30
Mar 14, 2022

Infobip’s omnichannel solutions enable Kenya’s Stima Sacco to offer a superior customer experience and lower costs

Platform enables the organisation to enhance customer engagement and thus improve customer experience.

Infobip reconnu comme ‘Top Employer’ meilleur employeur de l'année en Afrique, en matière de pratiques RH
Infobip, acteur mondial en communication Cloud et omnicanale en B to B, vient de se voir attribuer la prestigieuse certification «Top Employer 2022»
20 Jan 2022
Infobip recognised as Top Employer of the year for its people practices in Africa
Company has been awarded the Top Employer certification for 2022 by the Top Employer Institution, which recognises excellence in people practices.
20 Jan 2022
4:00
Dec 21, 2021

Infobip provides chat banking solution to Fintech start-up Afridig Wallets to drive affordable financial inclusion

Infobip has implemented a WhatsApp-based chat banking solution for Fintech start-up Afridig Wallets.

3:30
Nov 30, 2021

Ocular Technologies partners with Infobip to enrich its customer engagement offering with WhatsApp for Business API

Johannesburg-based company empowered with WhatsApp for Business Application Programming Interface (API) capabilities.

IIE Rosebank College partners Infobip to communicate more effectively with 200 000 prospective students
Infobip, in partnership with Floodgate, has deployed its full suite of omnichannel solutions.
24 Nov 2021
2:30
Nov 3, 2021

Infobip recognised as Established Leader in Juniper’s Competitor Leaderboard for CPaaS

Company placed top for breadth and range of product as well as capacity.

Infobip implements AI-powered Chatbot on WhatsApp for Zenith Bank
The solution, named ZiVA (Zenith Intelligent Virtual Assistant), enables the bank’s customers to perform financial transactions and enjoy real-time customer service from their mobile phones on a 24-hour basis.
20 Oct 2021
3:50
Oct 18, 2021

Infobip’s WhatsApp for Business API and Moments solution help Beiersdorf Nivea Nigeria

The implementation of Infobip’s WhatsApp for Business API and Moments solution empowered Beiersdorf Nivea Nigeria to engage with its end users directly and seamlessly.

2:50
Oct 13, 2021

Juniper Research ranks Infobip Leader in Mobile Messaging space

Study assesses the capacity and capability, product positioning - including size of operations - financial performance, and sophistication of messaging solutions of 20 prominent vendors.

Infobip to power Expresso Senegal customer communication with WhatsApp
Infobip will provide WhatsApp customer communication services and its Conversations CPaaS-based contact centre solution to leading Senegal mobile operator Expresso.
30 Jul 2021
Eastern Europe’s largest developer conference Infobip Shift ‘21 celebrates Jubilee Year
Infobip has unveiled plans for the newly re-branded Infobip Shift Conference.
29 Jul 2021
1:50
Jul 27, 2021

Infobip Nigeria honoured as the best Communication Solution Provider of the Year at two Awards ceremonies

Infobip Nigeria received the Outstanding Business Communication Solution Provider of the Year award

2:00
May 31, 2021

New VP Global Marketing joins Infobip Group's Executive Leadership Team

leader Maria Inès Carrelli to the Board of Directors as Vice President of Global Marketing.

Infobip launches Infobip Startup Tribe, its new global startup program
Infobip Startup Tribe program will be led by newly appointed director Nikola Pavesic.
28 May 2021
Infobip named a Leader in the 2021 IDC MarketScape for Communications Platform as a Service
The IDC MarketScape evaluates providers in the CPaaS market that vary in scale and scope but have been innovators over the years and helped to establish this segment.
06 May 2021
3:30

Leveraging data and analytics to improve customer engagement in Kenya’s financial services industry

Customers are expecting interactions that are informed by insights into their preferences and behaviour.

3:00
Jan 25, 2021

Infobip donates communications platform to Laerskool Leondale

The communication platform will enable the school to seamlessly communicate with students, parents, and staff more cost-effectively and efficiently.

3:30
Dec 14, 2020

Kenya’s fast-growing eCommerce industry is leveraging an omnichannel retail approach to enhance CX and drive growth

In 2017, Nigeria, South Africa and Kenya accounted for more than half of all online shoppers in Africa.

4:30
Dec 11, 2020

Kenya’s HFC bank takes up Infobip’s WhatsApp banking solution to extract maximum value from its digital platform

Infobip deployed a WhatsApp Business API and SMS banking solution at Kenya’s HF Group Plc’s banking subsidiary HFC, which sought to improve customer interaction and increase the number of transactions on its digital banking platform.

2:50
Nov 23, 2020

Connectivity matchmaker Pindrop adopts Infobip’s WhatsApp Business API solution

Staff can now interrogate the Pindrop systems and report on the connectivity options available to them at their locations. This engagement can be managed centrally.

3:40
Nov 17, 2020

Arifu-SOMO educational partnership adopts Infobip’s WhatsApp Business API solution to train entrepreneurs in Africa

Infobip has delivered a WhatsApp for Business API solution to a Kenya-based educational partnership – Arifu-SOMO.

2:50
Oct 29, 2020

Ubongo drives deeper engagement via Infobip’s WhatsApp solution

Ubongo creates localised and multi-platform educational media that reaches millions of families through accessible technologies.

3:30
Oct 8, 2020

Local financial services industry finds improvements in customer experience significantly boost business outcomes

Financial service organisations have had no choice but to take up new technologies.

5:20

Le besoin en centre de contact en tant que service s'accélère avec l'explosion de la transformation digitale

Cela pousse les centres de contact traditionnels à adopter des solutions basées sur le cloud, telles que les centres de contact en tant que service (ou CCaaS, de l’anglais Contact Center as a Service).

Infobip acquires the status of a trusted partner of the GSMA, as part of its 'Identity Revenue Acceleration' initiative
GSMA announces that Infobip, a global specialist in cloud communications, has been awarded the status of a trusted partner.
04 Sep 2020
Infobip South Africa partners with Praekelt Consulting - bolstering customer communication through their Partner Connect Programme
Praekelt designs and builds human-centred digital interfaces that leverage technology to transform businesses.
17 Aug 2020
One Equity Partners to make strategic investment in Infobip, a global “Communications Platform as a Service” leader
This is the first outside capital raised by Infobip’s visionary founders, achieving a unicorn valuation with one of the largest European software Series A rounds in recent years
04 Aug 2020
2:20
Jul 21, 2020

Infobip delivers omnichannel solution to youth employment accelerator

Infobip has delivered an omnichannel solution to Harambee Youth Employment Accelerator.

4:20
Jul 9, 2020

Kenya leverages holistic communication solutions in order to stay ahead of the curve during 4IR

In East Africa, and Kenya specifically, there is a move towards data-driven communication.

Francophone Africa looks to chatbots for call centre cost efficiency and better Customer Experience
As chatbots become more refined, cheaper and easier to deploy, an increasing number of companies recognise the benefits.
05 Jun 2020
3:30
May 26, 2020

SA’s healthy appetite for chatbots set to continue

There is strong adoption of chatbots by organisations across various industry sectors in South Africa.

4:10
May 18, 2020

South Africa sees boost in the uptake of CCaaS

Traditional contact centres are having to adapt quickly and many are turning to cloud based solutions, in particular Contact Centre as a Service (CCaaS).

3:30
May 11, 2020

Contact Centre as a Service gaining traction among Kenyan SMEs

As it offers scalability as and when the operational needs of an enterprise change says Infobip Africa.

Infobip partners with Redbullet to roll out WhatsApp for Business API in Botswana
Infobip has partnered with ICT company Redbullet to enable the company to provide an Automated WhatsApp for Business API channel.
01 May 2020
4:20
May 1, 2020

Organisations must harness the power of a UCX to meet modern customer demands

The essence of a UCX is that customers must be able to use any communication channel they choose, on their terms.

3:40
May 1, 2020

West African businesses should embrace mobile authentication for security and improved CX

According to an Accenture report published in 2019, the total value at risk of cybercrime over the next five years is an estimated $5.2 trillion.

Infobip now enables businesses to respond to customers via Instagram Messaging
Infobip today announces it has added Instagram Messaging to the broad portfolio of channels available through its global Communications-Platform-as-a-Service offering.
01 May 2020
3:30
Apr 16, 2020

Nigerian businesses set to harness the power of WhatsApp

In Nigeria, the potential market for WhatsApp Business API is significant.

Premium Coupon Service now available across the globe
In 2014 there have been around 550 million mobile phone coupon users and according to Juniper Research the number will increase to 1.05 billion users by the year 2019.
28 Apr 2016
1:30
Sep 28, 2015

Centili Launches One-Tap Mobile Billing On Vodacom

Carrier biller Centili has launched one-click WAP payments flow on Vodacom in South Africa.

1:20
Nov 11, 2014

Infobip's business messaging solution

Infobip will be presenting it at AfricaCom.

1:40
Nov 7, 2014

Infobip reaches new data security milestone

Infobip's cloud platform benefits from €1.8 million investment to protect user data as company expands its security compliance.

1:40
Aug 22, 2014

Infobip Extends 2-Way SMS Messaging Coverage to 40 Countries

National numbers and short codes available to engage billions of mobile users across global markets including US, Brazil, China, Russia and South Africa

1:10
May 30, 2014

Infobip to introduce its enterprise messaging solution at tech Demo Africa

Marko Skomersic to give a detailed presentation on the innovative end-to-end messaging technology

2:00
May 16, 2014

Johannesburg announced as Infobip's hub

South African HQ to become the permanent centre of operations in the wider region.