Leveraging voice biometrics for enhanced security, seamless customer experience: The Smartz Solutions approach
With Smartz Solutions’ voice biometrics integrated into its omnichannel platform, authentication can occur in real-time during a natural conversation.
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AI and ‘phygital’ experiences re-set to reshape the customer journey in 2024
The ‘super app’ concept has gained significant attention in recent years, with platforms such as WhatsApp, WeChat, and various others.
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Navigating the future of customer loyalty: Trends, benefits, and essential platforms
The time to act for businesses looking to launch or revamp their loyalty programmes is now.
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Smartz Solutions replaces legacy contact centre application at Ticketpro
Ticketpro partnered with Smartz Solutions to remove operational inefficiencies and boost customer experiences.
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Authenticity as an essential and powerful sales tool
The importance of being a reliable partner within the public sector to navigate the digital migration journey.
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Driving scalable growth through exceptional customer experience
One of the most crucial starting points for growth at scale is to focus on customer experience (CX).
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How technology enables businesses to fight fraud without impacting customer experience
With annual fraud losses sharply increasing the use of ML is fast becoming an essential tool to combat fraud.
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Peerless Network, an Infobip Company, Adds Four Markets Expanding Network’s Reach
Infobip finalised its acquisition of Peerless Network in mid 2022.
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VR Coming to Get You: Consumers Set to Serve Themselves through Bots and VR by 2020
More than three quarters of brands will deliver Customer Experience through VR and chatbots in the next four years, Oracle research finds.
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Webinar: Optimise the customer experience with effective mobile customer service
Organisations are investing millions of rands to improve the customer experience.