Voice biometrics: Making proof of life authentication easy, cost-effective in SA
Voice biometrics streamlines proof of life authentication for businesses and beneficiaries, while reducing costs and enhancing security, says Vanda Dickson, business development manager at Smartz Solutions.
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Leveraging voice biometrics for enhanced security, seamless customer experience: The Smartz Solutions approach
With Smartz Solutions’ voice biometrics integrated into its omnichannel platform, authentication can occur in real-time during a natural conversation.
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How bots can connect human intelligence with AI
By integrating AI with human oversight, bots can manage routine tasks while seamlessly transferring more complex or emotionally charged issues to human agents.
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Smartz Solutions named finalist in CX Customer Experience Awards Africa
The company is nominated in the Innovation Awards category for the Best Enterprise Contact Centre Platform.
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Automation and AI: Finding the balance in contact centres
Without a clear understanding of how AI fits into the overall strategy, contact centres risk misalignment, says James Guthrie, founder of Smartz Solutions.
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Why the contact centre needed change: The real role of digital innovation and transformation
One of the most significant challenges contact centres face is the reliance on traditional legacy systems, says James Guthrie, founder of Smartz Solutions.
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Smartz Solutions, Vox partner to revolutionise customer engagement in SA
Smartz Solutions provides omnichannel communication solutions designed to unify back-office operations, communications and employee engagement.
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Cost effective contact: Can SMEs engage customers without the high price tag?
Cost is, and always will be, one of the primary motivators for the SME.
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Smartz Solutions replaces legacy contact centre application at Ticketpro
Ticketpro partnered with Smartz Solutions to remove operational inefficiencies and boost customer experiences.
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Customer-agent matching key to curtailing customer churn, boosting employee retention
Customer-agent matching employs advanced algorithms, machine learning and sentiment analysis to pair customers with the most suitable agents, says Leon Katzke, chief software officer at Smartz Solutions.
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Employee experience predictions for 2024: A new era of engagement
The key to transforming employee experiences in contact centres lies in moving beyond mere task allocation.
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Real-time customer-agent matching saves contact centres millions
Smartz Solutions' Automatic Interaction Distribution tool gives contact centres accurate customer-agent matching with real-time sentiment analysis, reporting and profile building.