Smartz Solutions named finalist in CX Customer Experience Awards Africa
The company is nominated in the Innovation Awards category for the Best Enterprise Contact Centre Platform.
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Automation and AI: Finding the balance in contact centres
Without a clear understanding of how AI fits into the overall strategy, contact centres risk misalignment, says James Guthrie, founder of Smartz Solutions.
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Why the contact centre needed change: The real role of digital innovation and transformation
One of the most significant challenges contact centres face is the reliance on traditional legacy systems, says James Guthrie, founder of Smartz Solutions.
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Smartz Solutions, Vox partner to revolutionise customer engagement in SA
Smartz Solutions provides omnichannel communication solutions designed to unify back-office operations, communications and employee engagement.
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Cost effective contact: Can SMEs engage customers without the high price tag?
Cost is, and always will be, one of the primary motivators for the SME.
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Real-time customer-agent matching saves contact centres millions
Smartz Solutions' Automatic Interaction Distribution tool gives contact centres accurate customer-agent matching with real-time sentiment analysis, reporting and profile building.
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Infobip and Smartz Solutions partnership continues to create and manage seamless global communication experiences for customers
Infobip is proud to celebrate six years of partnership with Smartz Solutions.