The anatomy of a winning customer experience strategy
As the market evolves, being focused on consumer demands and preferences will be critical to long-term success in customer experience personalisation.
Olatayo Ladipo-Ajai
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The innovative power of RCS messaging to transform business communications
There are several fundamental ways in which RCS is expected to transform the landscape of business communication.
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Nigerian businesses can harness conversational messaging to better engage customers in the digital era
To successfully engage with customers in the digital space, businesses are increasingly making the shift towards hyper-personalisation, automation, and 24/7 availability says Olatayo Ladipo-Ajai, Regional Manager at Infobip Nigeria.
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Q&A: The state of ICT in Nigeria
Olatayo Ladipo-Ajai, Country Manager at Infobip Nigeria explains why the rise of the tech-savvy customer calls for humanised digital customer engagement.
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Infobip Nigeria receives two accolades at the high-profile annual Tech Innovation Awards
Company has won two awards at the prestigious 6th annual Tech Innovation Awards, held at the Lagos Oriental Hotel last week.
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Infobip scoops Business Efficiency Solutions Provider of the Year award at 13th Annual Beacon of ICT Awards
The Beacon of ICT Awards celebrates the top performers in Nigeria's ICT sector, giving recognition to best practices and outstanding contributions.
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Infobip Nigeria honoured as the best Communication Solution Provider of the Year at two Awards ceremonies
Infobip Nigeria received the Outstanding Business Communication Solution Provider of the Year award
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Customer is King as African organisations try to differentiate from their competitors
Africa is a rapidly growing market, so providing an enhanced CX is key to harnessing this potential says Olatayo Ladipo-Ajai, Country Manager at Infobip Nigeria.
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Ubongo drives deeper engagement via Infobip’s WhatsApp solution
Ubongo creates localised and multi-platform educational media that reaches millions of families through accessible technologies.
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Local financial services industry finds improvements in customer experience significantly boost business outcomes
Financial service organisations have had no choice but to take up new technologies.