Cracking the code: Unravelling the complexities of omnichannel communication excellence in the retail space
Another common challenge around omnichannel implementation is that of data management and integration.
James Gachie
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New heights in cloud-based enterprise communication
According to Gartner, enterprise IT spending on public cloud computing will overtake spending on traditional IT in 2025 says James Gachie, Partnership Development Manager at Infobip.
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Infobip’s omnichannel solutions enable Kenya’s Stima Sacco to offer a superior customer experience and lower costs
Platform enables the organisation to enhance customer engagement and thus improve customer experience.
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Leveraging data and analytics to improve customer engagement in Kenya’s financial services industry
Customers are expecting interactions that are informed by insights into their preferences and behaviour.