Pan-African digital and infrastructure services company MTN GlobalConnect launched new Customer Success Centres in Ghana and Kenya, as part of phased investment in expansive plans for the region. Ghana has been identified as a key market.

According to the operator these centres will include insourcing of Network Operations Centre and a new Service Operations Centre.

Ghana’s Vice President, Dr Mahamudu Bawumia said: “Ghana has made tremendous strides in the digitalisation field. And one of the fruits of these strides is the decision to relocate the MTN GlobalConnect network operation centre in our country. This first tangible sign of Ghana’s digital transformation justifies the vision of President Nana Akufo-Addo that Ghana should benchmark itself against the best in the world.”

Ghana’s Deputy Minister for Communications and Digitalisation, Ama Pomaa Boateng said the event marked “another high point in Ghana’s coming of age as a digital hub on the continent”.

“I commend MTN Group and MTN GlobalConnect for making the centre possible and for choosing Ghana. The Communications and Digitalisation Ministry will continue to create the enabling environment to facilitate your operations,” she added.

MTN Group President and CEO Ralph Mupita, said: “MTN GlobalConnect was bringing its network surveillance and assurance operations capability back to Africa from outsourced suppliers in India.”

“The on-shoring of these operations demonstrates MTN’s confidence in Ghana and her people as the country accelerates work to develop the digital economy and overcome economic challenges."

MTN GlobalConnect CEO, Frédéric Schepens added: “Our Customer Success Centres will enable our business to have tighter control measures and enhance the quality of our customer experience globally, by enabling all support requests to be managed by our specialised MTN GlobalConnect employees.”