2:20
May 22, 2024

Smartz Solutions, Vox partner to revolutionise customer engagement in SA

Smartz Solutions provides omnichannel communication solutions designed to unify back-office operations, communications and employee engagement.

5:10
Apr 3, 2024

Smartz Solutions replaces legacy contact centre application at Ticketpro

Ticketpro partnered with Smartz Solutions to remove operational inefficiencies and boost customer experiences.

5:50
Feb 21, 2024

Customer-agent matching key to curtailing customer churn, boosting employee retention

Customer-agent matching employs advanced algorithms, machine learning and sentiment analysis to pair customers with the most suitable agents, says Leon Katzke, chief software officer at Smartz Solutions.

3:00
Feb 20, 2024

Employee experience predictions for 2024: A new era of engagement

The key to transforming employee experiences in contact centres lies in moving beyond mere task allocation.

2:20

Real-time customer-agent matching saves contact centres millions

Smartz Solutions' Automatic Interaction Distribution tool gives contact centres accurate customer-agent matching with real-time sentiment analysis, reporting and profile building.

3:20
Aug 15, 2023

Breaking free from traditional legacy systems

Smartz Solutions is aiming to disrupt the contact centre industry.