May 22, 2024

Smartz Solutions, Vox partner to revolutionise customer engagement in SA

Smartz Solutions provides omnichannel communication solutions designed to unify back-office operations, communications and employee engagement.

Apr 3, 2024

Smartz Solutions replaces legacy contact centre application at Ticketpro

Ticketpro partnered with Smartz Solutions to remove operational inefficiencies and boost customer experiences.

Feb 21, 2024

Customer-agent matching key to curtailing customer churn, boosting employee retention

Customer-agent matching employs advanced algorithms, machine learning and sentiment analysis to pair customers with the most suitable agents, says Leon Katzke, chief software officer at Smartz Solutions.

Feb 20, 2024

Employee experience predictions for 2024: A new era of engagement

The key to transforming employee experiences in contact centres lies in moving beyond mere task allocation.


Real-time customer-agent matching saves contact centres millions

Smartz Solutions' Automatic Interaction Distribution tool gives contact centres accurate customer-agent matching with real-time sentiment analysis, reporting and profile building.

Aug 15, 2023

Breaking free from traditional legacy systems

Smartz Solutions is aiming to disrupt the contact centre industry.