AI set to enhance customer experience
Although AI will undoubtedly have a major effect on many areas of the business, such as training, HR, sales and marketing, its application in customer experience will be particularly useful.
Cloud still too pricey in SA
In Africa, cloud spending has also seen a marked increase, according to the Cloud Africa 2018 report, a research project conducted by World Wide Worx for F5 Networks.
Software licencing should be getting simpler, but it's not
While most licensing works on a per-user basis, some vendors have started offering different options in order to simplify the process, says Richard Firth, CEO of MIP Holdings.
Digital transformation is changing risk management in banks
Risk management will change significantly over the next decade, and banks need to get on board now, says Richard Firth, CEO of MIP Holdings.