Organisations are investing millions of rands to improve the customer experience. These strategies are tied to an unprecedented number of customer contact points - interactions from mobile devices are increasingly popular and are fast becoming the next battleground for competitive success.

Consistent customer service delivery is a serious challenge. But what does it actually mean to connect your customer service department to your mobile users?

This is the third in a series of webinars, this time highlighting the importance of Mobile Customer Service within your Customer Experience Strategy and the key role that your contact centre can play to deliver Service Excellence.

In this webinar you will learn about:
• Mobile consumer trends
• BYOD strategies in the enterprise
• Seamlessly linking the mobile customer to the contact centre

The webinar on the 5th November at 14:00 CAT will specifically focus on the challenges and rewards of implementing a mobile customer strategy.

Arthur Goldstuck, South Africa's leading expert on internet and mobile technology trends will discuss device trends and how enterprises and consumers are embracing mobility. Deon Scheepers, strategic consultant at Interactive Intelligence will focus on mobile customer service in the contact centre.

Register here for the free webinar to learn what your organisation can do to be at the cutting and competitive edge of customer service delivery.
Date: 5 November
Time: 14:00 CAT

Editorial contacts
Deon Scheepers
Interactive Intelligence
087 825 0977
Deon.Scheepers@inin.com

Lizelle Cloete
Red Ribbon Communications
022 433 4914
lizelle@redribboncommunications.co.za

About

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine’s 2013 Top 500 Global Software and Service Providers, and is the recipient of TMC’s Cloud Computing Magazine’s 2012 Cloud Computing Excellence Award. It has received Frost & Sullivan’s Company of the Year Award, Contact Center Systems, North America, for the last two consecutive years. Interactive Intelligence employs more than 1,500 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +27 87 825 0900 or info@inin.com; on the Net: www.inin.com/za. 

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.ININ-G

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