SA’s business processes outsourcing firm Sigma expands into US
Sigma, a South African-based business process outsourcing specialist, announced this week that it is expanding into the US.
The company, which provides 'white label' customer contact centre and debt collection services to financial services, telecommunications, energy, and retail industries, said in a statement that it will deliver its customer service offering to its US clients from its Cape Town facilities.
It said to drive forward the new US business, Sigma Connected US LLC has appointed John Moody as vice president of collections and recoveries, focusing on business development, sales and growing Sigma Connected’s client base in the US.
He will report to Ben Jones, the Group's chief commercial officer.
"Launching Sigma Connected into the US market is the next natural step in our global expansion," Jones said. “We are currently onboarding two new US clients, and we are expanding by employing John, an industry expert who thoroughly understands the debt collection sector and the solutions companies require to overcome their issues."
"I also believe we are unique and distinct in the US market. This is due to our culture and amount of knowledge in collections, as well as the fact that we can offer US clients a South African offshore model that delivers quality, empathy, and value for money. We want to do things differently, and it has people sitting up and taking notice."
Moody went on to say that "here is huge potential for Sigma Connected in the US and I look forward to playing my role in our expansion across the United States in the months and years ahead."