MTN to outsource Call Centre facilities
Mobile operator adopts hybrid outsource model to shed some facilities, reduce operational costs and streamline operation.
Staff Writer
|
1:20
2:50
OPINION: Analytics and contact centres – add smarts and soar
The impact of voice analytics in transforming the call centre operation.
1:20
Expert calls for African contact centre association
Customer software and services firm Interactive Intelligence wants a pan-African body.
1:00
Bharti Airtel Kenya call centre agents 'strike'
Almost 300 workers have reportedly downed tools, demanding a 500% pay rise.