Kenya accelerates rollout of digital hubs
More than 40 Jitume Hubs have been opened, with the most recent two being in the east-central district of Tindiret.
Maria Macharia
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US’s Arthur Lawrence names Langwieder-Görner to lead MEA region
Arthur Lawrence intends to solidify its position, particularly in the areas of business process outsourcing.
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83% of South African consumers choose human connection over digital
Research by BPO provider Merchants shows impact of COVID-19 on the overall customer experience.
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South African computer hardware sales forecast to hit R38bn
Business Monitor International (BMI) has released its annual forecasts as it points to strong cloud adoption.
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African companies encouraged to shift to ‘impact sourcing’
Business outsourcing experts call on firms to adopt model to help employ more people.
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East Africa: 'future BPO global hub'
Experts say region could become a world leader in business process outsourcing centres.
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Kenya's outsourcing tech sector experiences dramatic slump
Business process outsourcing (BPO) firms are struggling to survive, says Kenya's ICT board CEO Paul Kukubo.