Sinch and SAP Emarsys join forces to elevate customer engagement in the digital era.

Knowledge Base AI allows businesses to create a smart FAQ bot for multiple channels in minutes, says Joachim Jonkers, Director of Product – AI at Sinch.

Gartner also highlighted the strength of Sinch’s Super Network, the breadth of its channel coverage, its AI capabilities, global market reach and integrations with over 500 platforms.

Sinch Campaigns enables marketers to create SMS, RCS and WhatsApp campaigns, allowing them to choose the channel, define the audience, create content, test, launch and track the results.

RCS can send up to 250 000 characters in a message, compared with 160 characters in an SMS, says Ryan Miller, sales lead – Africa at Sinch.

Apple announced that iPhones will support Google’s Rich Communication Services messaging in 2024.

Consnet deployed Sinch CPaaS integrated with SAP Service Cloud to give JD Group's customers multi-channel customer engagement with context.

Product and R&D will be centralised to better leverage Sinch’s global scale, gain efficiencies and accelerate innovation.

Customer experience must be driven by the right partner ecosystem and underpinned by AI to deliver real business value, says Sinch.

The company presents Smart Conversations, a powerful AI capability integrated into Sinch's Conversation API.

The company was recognised in the IDC MarketScape: Worldwide Communications Platform-as-a-Service 2023 Vendor Assessment.

Adobe’s Digital Experience partner awards honour companies that have made leading contributions to Adobe’s business.