Creating competitive experiences with the cloud
Cloud is the ubiquitous, smart and customisable connector of customers to experiences says Wynand Smit, CEO of INOVO.
Wynand Smit
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Black Friday. The Pandemic Edition.
Retailers need to revise their approaches to ensure safer sales and customers in the time of COVID-19 says Wynand Smit, CEO of INOVO.
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Embracing a self-service world to improve CX
Irrespective of industry sector, 81% of customers want to take matters into their own hands and solve queries before reaching out to a contact centre agent says Wynand Smit, CEO INOVO.
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Preparing your contact centre for an AI-driven future
South Africa appears to be staying abreast of the global shift towards AI as a business driver says Wynand Smit, chief executive officer at INOVO.
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Why poor customer service is killing your brand (and how to fix it)
As competition intensifies amidst a slowing economy, brand loyalty is becoming a thing of the past says Wynand Smit, chief executive officer, INOVO.