Driving customer value in the time of COVID-19
The COVID-19 pandemic has caused a decrease in consumer confidence leaving companies need to find innovative ways remain afloat says Mark Wilson, MD, SYSPRO Africa.
Mark Wilson
|
4:10
4:10
Gain success, get to the root of customer dissatisfaction
With an increasing focus on customer experience, companies need to see how their efforts are stacking up by measuring their Customer Experience (CX) success says Mark Wilson, Managing Director at SYSPRO Africa.
