Business Continuity
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4:00

Non-insurers lead the way in empowering shoppers

Retailers also have a unique advantage in that they understand their customers' needs and preferences, allowing them to better tailor insurance solutions.
3:10

Achieving long-term network sustainability

Sustainability is a global priority but achieving it can be a significant challenge for organisations.
4:20

Contact centres must embrace generative AI or risk being left behind

It took just two months for ChatGPT, the most popular generative AI tool on the market, to reach 100 million users.
4:10

Competitive edge in the age of Generative AI lies in rapid skilling

Accenture LearnVantage solves for current challenges by upskilling at speed and scale with sustained learning outcomes in a simplified way.
1:00

Floods in Kenya cause power and internet outages

NetBlocks reported that its metrics revealed a severe disruption in internet service across much of Kenya, with countrywide connectivity down to 56% of normal levels.
5:20

Welcoming in the future of telecoms: The eSIM

Flexibility and convenience are the key differentiators for customers when it comes to the benefits of eSIM over the traditional SIM.
3:50

Navigating the impact of South Africa’s digital nomad visa on local coders

Remote work is gaining popularity, allowing individuals to combine travelling the globe with maintaining full-time employment.
4:10

The world is changing and your people strategy should be too

Done right, agile talent models have the potential to transform businesses growth and profitability.
3:50
Apr 15, 2024

Navigating the future of customer loyalty: Trends, benefits, and essential platforms

The time to act for businesses looking to launch or revamp their loyalty programmes is now.
3:40
Apr 11, 2024

The rise of gen AI: Shaping the future of work in SA

At its core, gen AI is the ability of machines to learn from data, and generate new content or insights based on that learning.
5:10

Smartz Solutions replaces legacy contact centre application at Ticketpro

Ticketpro partnered with Smartz Solutions to remove operational inefficiencies and boost customer experiences.