Choice, mobility, convenience drive customer experience
Elingo highlights research which shows while the type of industry will greatly influence CX, ultimately it is a matter of choice and first contact resolution.
3:20
2019 - The year of the cloud in South Africa
The past few months have seen local organisations migrate towards the cloud and its usage / consumption model. While part of this can be attributed to the need for continued innovation, a major factor has been the difficult economic times, says Karl Reed, Chief Solutions Officer: Executive at Elingo.
3:30
Welcome to a new customer experience world
According to Elingo, as business heads into 2020, the way customer experience is managed will irrevocably change - and ushering in this new era will be technologies like artificial intelligence (AI) and machine learning (ML).
2:40
Cloud reimagined
The arrival of multinational data centres has seen local organisations increasingly looking at ways of embracing cloud services and adapting their strategies to facilitate an easier transition into this environment.