Integration in the contact centre is key to meeting millennial customer expectations
An integrated, collaborative omni-channel approach incorporating next-generation technology like AI has become critical in contact centres says Navinder Singh, General Manager at In2IT Technologies.
Navinder Singh
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Intelligent edge helps unlock the real business value behind the cloud
The intelligent cloud can help businesses achieve these goals, powered by the intelligent edge, which allows data to be collected and analysed where it is generated.