MNOs must leverage partnerships to deliver and gain a competitive edge
A good example of an MNO-driven messaging solution is Rich Communication Services (RCS ) says Sizo Nkosi, Partnerships Manager for MNOs at Infobip.
Sizo Nkosi
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Adopting a multi-channel contact centre strategy is key for MNOs
If they want to improve CX and boost competitiveness says Sizo Nkosi, Partnerships Manager for MNOs at Infobip.