South African financial institutions adopt omnichannel strategies to retain customers and redefine CX
To overcome these challenges, financial institutions must start viewing technology as more of an enabler rather than a disrupter.
Dean Baker
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Hearing the digital voice of the customer
With advanced digital voice of the customer approaches, companies can adapt to the changing needs of the customer, says Shikesh Lalbahadur, head of digital at Quality Connect.
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We are running a survey to find out about the uptake of hosted contact centre solutions in South Africa.