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SA’s Telkom leverages AI to communicate its market intention

By , ITWeb
Africa , South Africa , 08 Sep 2021

A new artificial intelligence platform has been unveiled by Telkom, in collaboration with Enlabeler, which the companies claim could have a far-reaching impact on the education, health and business sectors.

Telkom says the new AI platform izwe.ai translates speech into text from English and local languages. It has a unique ability to interpret South African accents.

The platform has been officially launched at the AI Expo Africa 2021, currently on until 9 September 2021.

In a statement released to the media, Telkom explains that Izwe.ai offers transcription and translation across a range of languages, as well as a number of text classification and entity extraction services.

Applications include academic and legal transcription; contact centre transcription and analysis; and media production services, such as providing subtitles and captions to existing audio.

Telkom describes Izwe.ai is a collaboration between itself and data labelling organisation Enlabeler, who joined forces in the past year to create a new platform around language and speech services.

Both companies saw a growing demand in this space, realising many of the international players are not set-up to service the African market.

In the educational space, izwe.ai aims to deliver local-language transcription that gives all learners equal access to learning material. The technology also provides deep text analysis of transcribed content, which can enhance understanding.

The accuracy of the service will constantly improve, thanks to its machine-learning foundation, and Enlabeler’s “Humans in the Loop” transcription and translation capabilities.

Telkom head of Innovation Dr Mmaki Jantjies says the izwe.ai technology will help advance the Telkom vision of becoming the primary provider of speech services for African languages in broad commercial applications.

“This technology can be a game changer in business, as well as education, government and healthcare delivery” she says. “For businesses in a work-from-home environment - retail, customer service and internal communication are increasingly digital,” said Dr Jantjies. “So there is a growing need for AI-driven services, such as those provided by izwe.ai.”

The technology could also help to close the inequality gaps in South Africa’s education system.

“izwe.ai could transform the lives of learners from disadvantaged communities by making education in science, technology, English and maths (STEM) fields easier to grasp – for both students, and teachers” says Sarah Mthintso, CEO of the Telkom Foundation, which supports education across the country.

“STEM subjects are the foundation for the careers of the future, but to truly drive digital transformation in South Africa, we need learners to be able to learn in their home language,” says Mthintso. “That’s where AI-driven speech services are so important.”

Telkom Executive of Data Science Stefan Steffen.
Telkom Executive of Data Science Stefan Steffen.

Telkom Executive of Data Science Stefan Steffen says izwe.ai is an ideal platform to deliver value within the Telkom group, and to lead the external market through innovative products and services.

“With Enlabeler, we have built a solution that can offer a seamless transcription experience with highly localised and reliable outputs, which help us deliver as a strategic partner for our clients. Working with an agile start-up like Enlabeler has helped us accelerate our long-term plans to unlock this market segment."

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