For the past three weeks, many internet users along Africa's East Coast have experienced downtime as a result of the Seacom outage announced earlier this month.

It is understood that users will have to wait until 2 May for the system to be restored.

Local Kenyan ISPs, including Zuku, have come under fire for slow services by frustrated subscribers, which the service providers attribute to the cable issue.

Seacom, meanwhile, has announced that is it restoring internet connection through its alternative undersea fibre routes.

"Seacom has continued to activate additional diverse restoration capacity to its network today, meaning almost all customers requesting manual restoration now have it. Seacom has also augmented its managed services platform with additional links so as to alleviate congestion and improve latency," reads a statement issued by the company.

Earlier, the company reported that they will redirect their traffic through the west of Africa through their partner cable West Africa Cable System (WACS), to help address one of the longest downtimes the Seacom cable has experienced since its launch in 2009.

"Seacom is among the main internet carriers globally and the outage has affected several jurisdictions from the east coast of Africa to Europe. Seacom has reported that they have made significance interventions to restore their services," Thomas Hintze, Group CEO Wananchi Group said after the company received customer complaints on social media.

The low latency experience on the east coast of Africa will be solved when the repair vessels begin their work on 30 April and hope to finish by the beginning of May.

The fault with the cable is located slightly west of Djibouti in the Red Sea according to Seacom.