Last week Safaricom post-pay users were shocked to receive text messages from the mobile operator that their accumulated talk time minutes would be lost as of May 26th when a new post-pay directive will be implemented.

Previously, Safaricom post-pay users were able to roll over their unused minutes to progressive months. With the new rule, this will not be possible.

The news that users will not have their accumulated minutes moved to consecutive months sparked social media frenzy, forcing the telco to adjust their plans.

Some users complained that they had accumulated over 10,000 minutes and were saddened they would lose them.

“We are happy to inform our Karibu PostPay customers that all current subscribers on this tariff who have unused resources that they will be able to continue enjoying their accumulated minutes and data until they are fully exhausted,” Sylvia Mulinge, general manager of Consumer Business at Safaricom said in a statement.

But she added that from May 1st all the resources bought under the tariff will not be carried over.

According to the Communication Authority (CA), Kenya has over 854,283 post-pay users with Safaricom courting over 700,000 customers.

Between September and December 2014, Safaricom added over 126,000 post-pay users representing a 22% rise in the tariff.

Previously, the company was contemplating terminating the post-pay services saying that it wasn’t profitable, but later on amended the decision by introducing the new directive.