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Safaricom's Collymore turns attention to customer experience

By , ITWeb
Kenya , 29 Jun 2016

Safaricom's Collymore turns attention to customer experience

Safaricom has launched three products, Safaricom Guarantee, My Data Manager and My Subscriptions, in a bid to hand customers more control over how they use voice, data or value added resources on the network.

Bob Collymore, CEO, Safaricom says "Over the last few years, we have invested an average Sh30 billion a year to build the best network for Kenya. However, we are aware there is a great deal of opportunity to enhance the experience on our network for our customers. The collection of products we are launching today aim to provide our customers with increased control over the services they use on our network,"

The telecommunications firm has committed to refund customers with up to one minute of talk time if they experience a network disconnection during local calls to other Safaricom subscribers through Safaricom Guarantee.

My Subscriptions Management enables customers to view their active subscriptions (Data, SMS, Skiza and Premium Rate Services) and manage their subscriptions by adding more services or unsubscribing from active services.

My Data Manager will only be accessed through USSD giving customers the ability to control data bundles usage, allowing them to restrict browsing on out of bundle rates.

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